Vibe Terms of Use

Effective starting: October 14, 2019

Please read these Terms carefully. By using Vibe or signing up for an account, you’re agreeing to these Terms. This is a legal agreement. We’ll start with the basics, including a few definitions that should help you understand this agreement.

Vibe (“Vibe” or the “Service”) is a travel agency software service offered through the vibetravel.co domain and all its subdomains (we’ll refer to it as the “Website”) that allows you to manage your travel related activities. Vibe has employees, independent contractors, and representatives (“our Team”). As a customer of the Service or a representative of an entity that’s a customer of the Service, you’re a member (“Member”, "Travel Agency" or "you") according to this agreement. “Parties” means the parties to this agreement – i.e. Vibe and the Member / Travel Agency / you.

These Terms of Use (“Terms” including our Privacy Policy) define the terms and conditions under which you’re allowed to use Vibe, and how we’ll treat your account while you’re a Member. If you have any questions about our terms, feel free to contact us.

Eligibility

In order to use Vibe, you must:

be at least eighteen (18) years old and able to enter into contracts;
complete the registration process;
agree to the Terms; and
provide true, complete, and up to date contact information.
Licensed Travel Professional or a representative of any entity doing business as a legitimate Travel Agency or a Tour Operator.

By using Vibe, you represent and warrant that you meet all the requirements listed above, and that you won’t use Vibe in a way that violates any laws or regulations. (Representing and warranting is like making a legally enforceable promise.) Vibe may refuse service, close accounts of any members, and change eligibility requirements at any time.

Term

The Term begins when you sign up for Vibe and continues as long as you use the Service. Clicking the button and entering your username means that you’ve officially “signed” the Terms. If you sign up for Vibe on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms on their behalf.

Changes

We may change any of the Terms by posting revised Terms of Use on our Website and/or by sending an email to the last email address you gave us. Unless you terminate your account within ten (10) days, the new Terms will be effective immediately and apply to any continued or new use of Vibe. We may change the Website, the Service, or any features of the Service at any time.

Software

Vibe is a travel related online software (“Software”) which Travel Agencies may use for sole purpose of performing the following activities:

Connect to any travel related product or service supplier’s (“Supplier”) online booking service using the obtained credentials based on commercial agreement Vibe or our affiliate(s) already holds with each Supplier.

Book or buy any product or service from connected Supplier and sell to any owned client (“Client”) based on the commercial agreements held with both parties.

Any other use of software features offered through the Service in order to facilitate, manage and improve certain trading activities with Clients and Suppliers.

You agree that you will not use the Software for any other than the purposes stated above. You also agree that you will accept the Software as is, as available and you confirm that you will always perform your own tests against the Software accordingly to confirm if the Software is eligible, error free and healthy enough to meet your technical and business needs.

Vibe does not hold any responsibility in case anything goes wrong with your trading activities as a result of using the Software. (See “Limitation of Liability”).

Apart from being a Software service, Vibe also acts as a reseller operating on its own Software which is subject to other terms stated in its own section hereby. (See responsibility and terms for “Vibe Contracts")

Vibe Contracts

Along with being a Software service, Vibe hereby also acts as a reseller for some Suppliers to be able to offer you alternative buying options using credit card payments, bank transfer options, or other means of payments even if you do not hold any commercial agreement with any of them. For such buying or booking options (Vibe Contracts), the direct seller of the corresponding product or service will be Vibe itself and will be primarily responsible for any claims for the corresponding trade under the conditions stated hereby.

In case any booking or buying takes place for an Vibe Contract product or service, you confirm that the corresponding Supplier for such trade cannot be held responsible for any kind of reasons in case of any disputes or conflicts.

You will be guided by the Website for any Vibe Contract products and services to be visually and expressly distinguishable from the others.

Vibe Contracted Hotel Bookings

RESERVATIONS
All bookings/reservations must be made online. When a Member of Vibe has completed the booking online, it is the Member’s responsibility to check and make sure all the reservation details (such as hotel address, hotel info, city and country details) on the voucher are correct. Once the reservations/requests are confirmed, Vibe's cancellation, amendment and no-show policy which are stated in the cancellation policy before booking or at the booking confirmation will take effect.

NAMES AND NATIONALITIES OF PERSONS TRAVELLING
It is important that the person making the booking must enter the correct names of all persons travelling as well as their nationalities (if and when prompted). If TBA or another abbreviation has been entered as the guest's name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name. If a different nationality shows up at the hotel, the hotel may also reject the booking or impose further charges on the traveller. By using the Website and Service, you agree that Vibe will not be held responsible for such rejections or charges.

ROOM TYPES
It is the responsibility of the Vibe Member making the booking to ensure that the room type booked will be suitable for the party traveling. If more persons turn up at the hotel than the room can accommodate, it is within the hotel’s rights not to accept the booking and in this case no refund will be made.

While Vibe undertakes to ensure that your Clients’ requested room type and smoking preference is available, Vibe cannot guarantee the actual bedding make-up of the room. These requests are sent to hotels and are subject to availability.

Vibe will endeavour to ensure the hotel provides the room type(s) booked. However, there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide two (2) single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.

SPECIAL REQUESTS
Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check-in. It is always guaranteed that the room provided by the hotel will accommodate the number of Client(s) booked.

LATE CHECK-IN
If a Client is expected to arrive after 18:00 hours, please contact the hotel and inform them of Client’s arrival time. Some hotels have limited reception services after 21:00 hours. Failing to inform the hotel of a late arrival can result in the space being released (or other penalties imposed).

EARLY CHECKOUT
Early checkout related refund demands should be accompanied with hotel issued early checkout permission. However, the early checkout permission itself does not guarantee any refund, and the refund may be claimed only, if and when, our partner/hotel does not invoice Vibe.

HOTEL CATEGORIES/ LOCAL CLASSIFICATION AND STAR (*) RATINGS
Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However, this rating system does vary from country to country. For example, a 5* Bangkok hotel will not be the same as a 5* London hotel. Vibe is not responsible for the hotel categories and star (*) ratings as these have been provided to us and accepted in good faith.

PAYMENT AND RATES
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Vibe reserves the right to update room rates displayed on the website depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

All rates are valid for the leisure market only. Vibe will not accept responsibility for any booking, if it becomes known that a Client is not travelling for leisure purposes. Hotels may refuse to honour our contract rate and charge “rack rate” to the Clients directly.

Rates include applicable hotel taxes. Tourist/local/city taxes, which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown as "Important Information" on the voucher.

CHARGEBACK & FRAUD
Member is financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds and/or other refunds.

Without prejudice to the right of the Member to appeal a reported chargeback with the acquiring bank, Member explicitly agrees to accept any such reported reversed payment, penalties and/or other fees and expenses reported by Vibe and/or its affiliated acquiring entity, provided that Vibe notifies the Member of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, Vibe has no liability whatsoever and will not refund any payment to your credit card, debit card or your account.

Upon notification of a Chargeback, Member may initiate a challenge to the Chargeback by forwarding all transaction information to Vibe within permitted time period by email (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, Vibe will forward this information to the acquiring bank. Chargeback case will be finalized regarding the International Card Regulations (Visa, Mastercard, Amex etc) between Issuer Bank and Acquirer Bank which will make the final decision of the case.

In order to protect Vibe against any form of fraud, unauthorized use of the Services or prohibited activities, including, but not limited to misuse of a Member Account ID, Vibe will have the right to immediately modify and/or suspend some or all of the provision of Services to Member by written notice. Vibe shall use this right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs:

Number of Chargebacks affecting the reputation of Vibe.
Vibe reasonably suspects or has evidence that fraud is or may be occurring;
Vibe reasonably determines that the Member is wilfully dishonest, fraudulent and/or engages in misconduct with respect to its business or affairs;
The risk profile of Member and/or its transactions change significantly;
An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises Vibe to modify, suspend or terminate the Services;
A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.

IMPORTANT
Vibe reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions, which have been entered by a hotelier or local agent. In the event of a price error and/or omission, We will offer You the choice of either keeping the booking at the correct rates, cancelling the booking or, subject to availability, We will offer You a suitable alternate hotel.

LOCAL MARKET RATES
Not all of the hotel rates displayed on the Vibe website are applicable for the local market. In addition, some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.

You agree that Passenger nationality declaration is mandatory and must be determined by selecting "Nationality" at the time of availability search. This information must be in accordance with the Passenger passport. False declaration of Passenger nationality may cause consequences for which We cannot be held liable. If you do not change Nationality, Member’s nationality may be taken as Passenger nationality by default. In case any financial damage occurs due to false nationality declaration, it will be covered by the Member towards Your Clients or to us in full.

RESORT AND INTERNATIONAL TRANSACTION FEES
The majority of credit card providers charge some form of international transaction fee. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that You reside in. Please note that the charge has not been passed on by Vibe and that Vibe cannot be held responsible for any international transaction charges passed on by your or your Client’s credit card issuer.

Some hotels, particularly in the U.S. do charge a “resort fee” which must be paid to the hotel directly. This is typically in the range of US$10.00 to US$20.00 per room and per night. Vibe is not responsible for resort fee charges and has no control over their implementation.

ADDITIONAL & INCIDENTAL CHARGES
Hotels may impose additional or incidental charges to your Clients such as; air conditioning, safe, mini fridge, rental television, remote control, etc. upon which Vibe has no control over or accepts any responsibility. Any such charges must be paid directly to the hotel.

Likewise, Vibe has no control over any fees that a hotel may pass on for luggage storage, sauna, spa, swimming pool use, car parking fees, etc.

During the festive season such as; Christmas and the New Year, some hotels impose a compulsory Gala and guests must pay any supplement for the Gala dinner. We are not always informed about Gala dinner supplements and Vibe cannot be held responsible for any such Gala supplements passed on by the hotel.

CANCELLATIONS & AMENDMENTS
We prefer that all cancellations and amendments are made on the Website. Vibe will not be bound by or accept responsibility for any changes and cancellations made directly with the hotel.

All request for cancellations that are not made in proper time frame are subject to cancellation fees determined by Vibe.

It is important to note that amendments are not guaranteed, and a maximum of only one amendment per booking may be accepted. If you require further amendments, please cancel and rebook with new details. When You rebook, new rates may be applicable.

During special event periods, certain dates and early bird type bookings, hotels may pass on a different cancellation policy of which you will be informed as soon as Vibe is notified.

In certain cases, name changes are not permitted and the bookings may need to be cancelled and rebooked. In this case new rates may apply.

SPECIAL EVENTS PERIOD
During Special Event Periods, Providers and Hotels may pass on different cancellation policies of which Travel Agency will be informed as soon as Vibe is notified. Also, Supplier(s) may not honor Vibe’s usual reduced rates, which means that the price Client pays may be higher than the hotel’s published rate. This can happen at any time when availability is scarce. During special event periods, certain dates and early bird type bookings, hotels and providers may pass on a different cancellation policy of which you will be informed as soon as Vibe is notified.

PROOF OF ID
When a booking has been made by a 3rd party Vibe reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form to protect your Vibe account.

RELOCATION OF YOUR CLIENTS
If the original hotel booked is closed, over booked, has maintenance problems and/or cannot provide the room(s) booked, you accept that the Supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice, Vibe will contact you by email.

In case of any relocation, Vibe is responsible only to offer one alternate hotel. More than one alternate hotel will be optional. Vibe constantly tries to find hotels in the desired area but, this situation can change according to the city and season (big events, conferences, festivals may affect the outcome).

Vibe accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Our control.

Hotel information and Facilities

While Vibe strives to present hotel information on its website as accurately as possible, We are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during Your Client's stay or not suited to your Client's individual tastes and preferences for these information are provided by hoteliers or third-parties.

Redecoration, renovations and maintenance are necessary for the upkeep of the hotel and may take place without prior warning however, the hotelier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond Our control. Vibe cannot accept responsibility for any disturbance or inconvenience to Your client for reasons beyond the hotelier’s control or for accidents or losses in which may have been caused by hotel management or staff.

Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category than the one You book and not identical to the room your Client(s) is/are allocated at the hotel.

All of the hotels on the Website require one of the guests to be at least 18 years old. In some States of the United States there are higher age limits. If you have booked a hotel in the United States and the travellers are under 25 years of age please contact the hotel directly for clarification.

Vibe Contracted Flight Bookings

FLIGHT TICKET RESERVATIONS
All bookings/reservations must be made online via Vibe’s Website. When a Member of Vibe has completed the booking online, it is the Member’s responsibility to check and make sure all the reservation details (such as flight number, airline check-in policy, passenger travel document details) are correct. Once the reservations/requests are confirmed, Vibe's cancellation, amendment and no-show policy which are stated in the cancellation policy before booking or at the booking confirmation will take effect.

Vibe will ticket the itinerary once the booking is ordered and also in case of re-booking. If the ticket cannot be issued due to fare expiry or difference in fare or if itinerary cannot be booked, Vibe will notify the Member of the same, within 2 hours of receiving the ticket order and in most cases, an alternative may be offered depending upon availability. If the Member declines the alternative, it will not be charged.

It is the Member’s responsibility to ensure that sufficient funds (taking into account the Security Deposit) are available for any airline ticket purchased.

The tickets / reservation confirmation once issued shall be conclusive, final and binding on the Member unless any discrepancy in the particulars is reported by the Member to Vibe within the applicable void window. Changes if any on the tickets / reservations are subject to availability and also subject to the applicable airline / Supplier rules.

Once tickets / reservation confirmation has been issued, Vibe shall not be liable for any cancellation of such tickets or reservation confirmation by the airlines for any reason whatsoever, including if the carriers / airlines file for bankruptcy / insolvency.

By presentation of any information for booking, the Member warrants:

  1. That all statements of fact contained therein are true and complete and accurate.
  2. It has satisfied itself about the passenger’s credentials based on the documentary evidence.
  3. The Member has compiled with all legal, commercial, business and travel laws in order to operate in the business of selling air tickets in the respective market.

PRICE
The airfares specified shall be based on the negotiated fares as finalised between Vibe and the concerned airline or Supplier, including the authorised agencies thereof and the same shall be binding on the Member when a ticket is booked. The Parties hereby undertake that all payments shall be at arms-length basis, in compliance with applicable provisions of law.

The Member agrees to abide by the terms and conditions of purchase imposed by any airline with whom the Member elects to buy from. Unless otherwise stated in the fare rules, all fares are “non-refundable”, “non-transferable” and “non-assignable” and cannot be changed once purchased. The Member is responsible for ensuring that it abides by the terms and conditions of purchase imposed by an airline, including terms and conditions of purchase set forth in an air carrier’s fare rules or contract of carriage. Airfares shall be quoted inclusive of all applicable taxes and airline imposed fees.

FLIGHT TICKET ISSUANCE
Ticket orders must be placed online through Vibe’s Website for the itinerary to be ticketed. Vibe will not issue airline tickets unless directed by authorised representatives of the Member or done through an online ticket reservation made by the Member on Vibe’s Website using the Member’s online account. Except with respect to online ticket reservations made on its Website, Vibe may, but shall not be required to request that such authorised direction be received in writing prior to the issuance or cancellation of any airline tickets or making any modifications thereto. E-tickets will be dispatched electronically.

In the event, post the issuance of a ticket, an airline does not accept the ticket that has been issued, due to reasons not attributable to Vibe, the Parties agree that Vibe shall have no liability in such an instance and that the process for informing the Member of these rejections shall be mutually agreed. In addition, you agree that in all cases, the dollar amount of Vibe’s liability to the Member attributed to the flight reservation and ticketing (if any) shall be limited to the original price of the flight ticket(s) reserved.

On rare occasions, the Member may receive a flight confirmation, but the airline may not accept the request to issue a ticket. In such events, Vibe will email the Member a rejection email without being liable or responsible for such rejection. In this case, Vibe will endeavour to provide an alternate option to the Member upon the Member’s request. It shall be the sole responsibility of the Member to give the correct latest address / email ID and ensure that this information is updated. In the event of communication via email, the Member will not be charged for such notification.

If the Member agrees to waitlist a PNR, the PNR may not be confirmed and may be cancelled by the airline. Once confirmed, the Member will be notified of the final price.

In the event that, due to a failure attributable to Vibe, there is a failure to issue a ticket or other post-issuance problems attributable to Vibe, Vibe shall provide the Member with a reasonable alternate option for the Client. If the Member’s Client disagrees with the new alternate option or Vibe fails to provide an alternate option then Vibe shall refund the entire cost of the original ticket request by the Member.

The Member undertakes to reasonably cooperate with Vibe with respect to facilitating the booking, re-booking, issuance and re-issuance of any tickets, including any other miscellaneous requests or situations concerning flights reservations made via Vibe’s Website.

HOURS OF OPERATION AND TICKETING
Vibe shall maintain a 24/7 fulfilment center for accepting and fulfilling ticket orders, re-issuance, cancellations, voids and other miscellaneous services for the Member. The Member can contact Vibe’s Support Services 24/7, through its online Customer Support Channel hosted on its Website. Furthermore, for submitting requests, specifically for re-issuances (voluntary date change), cancellations and voids, the Member will be required to submit their requests via email to “support@vibetravel.co”. Only for any emergencies, the Member can call our phone hotline: (+65) 6828 9339 / (+65) 9851 5094. The mode of Vibe’s Support Services is subject to change, and any such changes will be duly notified to the Member. 

Issuance of tickets ordered can take place anytime between 5 minutes to 6 hours, during the normal business hours of the local issuing country, subject to a maximum of 24 hours. Ticket orders will be fulfilled on the basis of the order priority and number of pending ticket orders, as all ticketing is centralised in each country. All tickets will be E-tickets.

Ticketing requests received after normal business hours for a particular country will be handled on the next business day. If the tickets are being booked through GDS system or third party system, Vibe shall not be responsible for any bookings postponed and/or cancelled as a result of any problem arising out of any disruption in the system or interruption in internet connection.

CANCELLATIONS & AMENDMENTS
We prefer that all cancellations and amendments are made on the Website. Vibe will not be bound by or accept responsibility for any changes and cancellations made directly with the airline.

All request for cancellations that are not made in proper time frame are subject to cancellation fees determined by Vibe.

SCHEDULE CHANGES
In the event of a flight’s Schedule Change, and such Schedule Change is not indicated on an associated PNR, Vibe shall use reasonable efforts to notify the Member of any flight Schedule Changes. Vibe, upon the Member’s request, will use its best efforts to accommodate traveller requested changes in the flight schedule. Vibe shall not be liable to bear any costs in this regard.

For Low Cost Carriers, the Member agrees to hardcode an email address of their choice (dedicated corporate email address or the passenger’s email address) in the booking request for Low Cost Carrier bookings. Vibe will pass this email address to the airline or Supplier directly. Vibe will not be responsible for sending any Low Cost Carrier schedule change notification.

The Member is responsible to provide all information with respect to flight schedule changes to the Client / passenger / traveller.

TICKET RE-ISSUANCE (VOLUNTARY DATE CHANGE)
All Member queries / requests for Re-issuance (voluntary date change) should be processed via the automation feature available on Vibe’s Website. This request will be handled by Vibe’s 24x7 Operations Customer Support Team.

For re-issuance quotes, Vibe will endeavour to revert within 1 to 2 hours with the revised fare quote, where there is a market dependency the revised fare quote can take up to 3 hours or the next business / working day of the issuing country. Upon receipt of the Member’s representative’s consent / approval, Vibe will endeavour to issue the ticket within 1 to 2 hours during the normal business hours of the local issuing country, subject to a maximum of 24 hours to the next business / working day of the issuing country.

Vibe will charge a service of SGD 25 per passenger per ticket to the Member over and above any applicable airline fees, for all ticket re-issuance transactions.

REFUNDS / VOIDS
All Member queries / requests for refunds / voids should be processed via the automation feature available on Vibe’s Website. This request will be handled by Vibe’s 24x7 Operations Customer Support Team.

Any amounts accrued and / or becoming payable on account of Refunds or Voids shall be refunded to or adjusted against the Security Deposit Account of the Member’s account used to purchase the Booking or adjusted against the dues of the Member as per the following schedule:

Voids: Within 36 hours post successful void of a ticket.

Fully Refundable Tickets and Tickets with Cancellation Penalty: After Twenty Eight (28) business days in the Member’s Security Deposit Account upon Vibe’s receipt of Cancellation Request, subject to the cancellation fees quoted at the time of quote and all restrictions and / or penalties imposed by the airlines.

For purposes of this section, “Cancellation Request” refers to the request for cancelling an airline ticket received by Vibe from the Member or its Client through Vibe’s Website, Customer Support Channel or email.

Vibe will charge a service of SGD 25 per passenger per ticket to the Member over and above any applicable airline fees, for all void and refund transactions.

NO-SHOW
In the event of a No-Show, a charge of SGD 250.00 will be deducted from the refund value of tickets (if such tickets have refund values) to cover wastage of seats.

WEB CHECK-IN / MEAL / SEAT / BAGGAGE & ALL ADDITIONAL SERVICES FOR LCC (LOW COST AND REGIONAL CARRIERS)
The Member acknowledges and agrees to mandatorily provide their dedicated corporate email address while booking tickets in order to be able to service the Low Cost Carrier PNRs.

Vibe will charge a service fee of SGD 5 per passenger per ticket to the Member over and above any applicable airline fees, for all additional services permitted by the airline.

Vibe’s sole responsibility as a ticketing agent is to fulfil the Member’s ticket issuance request with the supporting basic relevant information provided by the Member like date of birth, passport details, frequent flyer number, meal type and nationality of the passengers. The Member accepts that it is the sole responsibility of the Member procuring / purchasing the ticket on Vibe’s Website to complete any further additional documentation / information required by the airlines like boarding pass, web check-in, visa updates, baggage and ancillary services, on behalf of the passenger and Vibe shall, in no manner whatsoever, be held responsible for absence of any such information.

Some Low Cost and Regional Carriers would require passengers to mandatorily check-in online within 24 to 72 hours prior to departure. Low Cost Carriers / airlines can in certain instances levy charges for not presenting an online boarding pass at the check-in counter. The Member shall contact the passengers and ensure they complete the online check-in formalities and shall also provide a boarding pass if necessary to its passengers.

In the event the Member fails to fulfil the above mentioned requirements, Vibe will not accept any responsibility / liability if the airline denies boarding or charges any additional fee to the passenger(s) for not producing an online boarding pass at the airline check-in counter.

NAMES, NATIONALITIES AND PASSPORT DETAILS OF PERSONS TRAVELLING
It is important that the person making the booking must enter the correct names, passport details of all persons travelling as well as their nationalities (if and when prompted). If TBA or another abbreviation has been entered as the guest's name, the airline may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name. If a different nationality or person holding a different passport shows up during check-in, the airline may also reject the booking or impose further charges on the traveller. By using the Website and Service, you agree that Vibe will not be held responsible for such rejections or charges.

You agree that Passenger nationality and passport declaration is mandatory (if and when prompted). This information must be in accordance with the Passenger passport. False declaration of Passenger passport details may cause consequences for which We cannot be held liable. In addition, if you do not change Nationality, Member’s nationality may be taken as Passenger nationality by default. In case any financial damage occurs due to false nationality declaration, it will be covered by the Member towards Your Clients or to us in full.

PAYMENT AND RATES
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Vibe reserves the right to update quoted rates displayed on the website depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

CHARGEBACK & FRAUD
Member is financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds and/or other refunds.

Without prejudice to the right of the Member to appeal a reported chargeback with the acquiring bank, Member explicitly agrees to accept any such reported reversed payment, penalties and/or other fees and expenses reported by Vibe and/or its affiliated acquiring entity, provided that Vibe notifies the Member of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, Vibe has no liability whatsoever and will not refund any payment to your credit card, debit card or your account.

Upon notification of a Chargeback, Member may initiate a challenge to the Chargeback by forwarding all transaction information to Vibe within permitted time period by email (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, Vibe will forward this information to the acquiring bank. Chargeback case will be finalized regarding the International Card Regulations (Visa, Mastercard, Amex etc) between Issuer Bank and Acquirer Bank which will make the final decision of the case.

In order to protect Vibe against any form of fraud, unauthorized use of the Services or prohibited activities, including, but not limited to misuse of a Member Account ID, Vibe will have the right to immediately modify and/or suspend some or all of the provision of Services to Member by written notice. Vibe shall use this right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs:

Number of Chargebacks affecting the reputation of Vibe.
Vibe reasonably suspects or has evidence that fraud is or may be occurring;
Vibe reasonably determines that the Member is wilfully dishonest, fraudulent and/or engages in misconduct with respect to its business or affairs;
The risk profile of Member and/or its transactions change significantly;
An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises Vibe to modify, suspend or terminate the Services;
A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.

PROOF OF ID
When a booking has been made by a 3rd party Vibe reserves the right to request proof of ID from the Member or credit cardholder as well as a signed authorisation form to protect your Vibe account.

Vibe Contracted Transfer Bookings

In conjunction with flights and / or hotel bookings, Vibe offers its Members the opportunity to book transfer arrangements supplied by third party suppliers who provide transfer services in various destinations worldwide.

RESERVATIONS

All bookings/reservations must be made online. When a Member of Vibe has completed the booking online, it is the Member’s responsibility to check and make sure all the reservation details (such as flight / ferry / cruise arrival times, destination hotel / airport / port, single-leg / double-leg transfer type, city and country details) entered are correct. Once the reservations/requests are confirmed, Vibe's cancellation, amendment and no-show policy which are stated in the cancellation policy before booking or at the booking confirmation will take effect.

NAMES AND NATIONALITIES OF PERSONS TRAVELLING
It is important that the person making the booking must enter the correct names of all persons travelling as well as their nationalities (if and when prompted). If TBA or another abbreviation has been entered as the traveller's name, the transfer provider / driver may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name. By using the Website and Service, you agree that Vibe will not be held responsible for such rejections or charges.

PAYMENT AND RATES
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Vibe reserves the right to update transfer rates displayed on the website depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

Rates include applicable taxes.

CHARGEBACK & FRAUD
Member is financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds and/or other refunds.

Without prejudice to the right of the Member to appeal a reported chargeback with the acquiring bank, Member explicitly agrees to accept any such reported reversed payment, penalties and/or other fees and expenses reported by Vibe and/or its affiliated acquiring entity, provided that Vibe notifies the Member of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, Vibe has no liability whatsoever and will not refund any payment to your credit card, debit card or your account.

Upon notification of a Chargeback, Member may initiate a challenge to the Chargeback by forwarding all transaction information to Vibe within permitted time period by email (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, Vibe will forward this information to the acquiring bank. Chargeback case will be finalized regarding the International Card Regulations (Visa, Mastercard, Amex etc) between Issuer Bank and Acquirer Bank which will make the final decision of the case.

In order to protect Vibe against any form of fraud, unauthorized use of the Services or prohibited activities, including, but not limited to misuse of a Member Account ID, Vibe will have the right to immediately modify and/or suspend some or all of the provision of Services to Member by written notice. Vibe shall use this right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs:

Number of Chargebacks affecting the reputation of Vibe.
Vibe reasonably suspects or has evidence that fraud is or may be occurring;
Vibe reasonably determines that the Member is wilfully dishonest, fraudulent and/or engages in misconduct with respect to its business or affairs;
The risk profile of Member and/or its transactions change significantly;
An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises Vibe to modify, suspend or terminate the Services;
A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.

IMPORTANT
Vibe reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions, which have been entered by a transfer provider or local agent. In the event of a price error and/or omission, We will offer You the choice of either keeping the booking at the correct rates, cancelling the booking or, subject to availability, We will offer You a suitable alternate transfer arrangement.

CANCELLATIONS & AMENDMENTS
We prefer that all cancellations and amendments are made on the Website. Vibe will not be bound by or accept responsibility for any changes and cancellations made directly with the transfer provider.

All request for cancellations that are not made in proper time frame are subject to cancellation fees determined by Vibe.

It is important to note that amendments are generally not accepted for transfer bookings, i.e. only cancellations and rebookings are allowed. If you require further amendments, please cancel and rebook with new details. When You rebook, new rates may be applicable.

Vibe Contracted Tours & Attraction Bookings

In conjunction with hotel bookings, Vibe offers its Members the opportunity to book tours, museum visits, music & sports events and an array of other attractions supplied by third party suppliers in various destinations worldwide.

RESERVATIONS

All bookings/reservations must be made online. When a Member of Vibe has completed the booking online, it is the Member’s responsibility to check and make sure all the reservation details (such as nature of tour / attraction visit, date of tour / attraction visit, location / city / country details) are correct. Upon completion of a booking, Vibe will provide the Member with a reservation acknowledgement and E-ticket for the reservation. Once the reservations/requests are confirmed, Vibe's cancellation, amendment and no-show policy which are stated in the cancellation policy before booking or at the booking confirmation will take effect. Note that for tours and attraction bookings in general, no amendments are allowed (unless otherwise stated).

NAMES AND NATIONALITIES OF PERSONS TRAVELLING
It is important that the person making the booking must enter the correct names of all persons travelling as well as their nationalities (if and when prompted). If TBA or another abbreviation has been entered as the traveller's name, the attraction / tour provider may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name. By using the Website and Service, you agree that Vibe will not be held responsible for such rejections or charges.

PAYMENT AND RATES
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Vibe reserves the right to update transfer rates displayed on the website depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

Rates include applicable taxes.

CHARGEBACK & FRAUD
Member is financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds and/or other refunds.

Without prejudice to the right of the Member to appeal a reported chargeback with the acquiring bank, Member explicitly agrees to accept any such reported reversed payment, penalties and/or other fees and expenses reported by Vibe and/or its affiliated acquiring entity, provided that Vibe notifies the Member of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, Vibe has no liability whatsoever and will not refund any payment to your credit card, debit card or your account.

Upon notification of a Chargeback, Member may initiate a challenge to the Chargeback by forwarding all transaction information to Vibe within permitted time period by email (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, Vibe will forward this information to the acquiring bank. Chargeback case will be finalized regarding the International Card Regulations (Visa, Mastercard, Amex etc) between Issuer Bank and Acquirer Bank which will make the final decision of the case.

In order to protect Vibe against any form of fraud, unauthorized use of the Services or prohibited activities, including, but not limited to misuse of a Member Account ID, Vibe will have the right to immediately modify and/or suspend some or all of the provision of Services to Member by written notice. Vibe shall use this right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs:

Number of Chargebacks affecting the reputation of Vibe.
Vibe reasonably suspects or has evidence that fraud is or may be occurring;
Vibe reasonably determines that the Member is wilfully dishonest, fraudulent and/or engages in misconduct with respect to its business or affairs;
The risk profile of Member and/or its transactions change significantly;
An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises Vibe to modify, suspend or terminate the Services;
A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.

IMPORTANT
Vibe reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions, which have been entered by a tour / attractions provider or local agent. In the event of a price error and/or omission, We will offer You the choice of either keeping the booking at the correct rates, cancelling the booking or, subject to availability, We will offer You a suitable alternate tours and / or attractions arrangement.

CANCELLATIONS & AMENDMENTS
We prefer that all cancellations and amendments are made on the Website. Vibe will not be bound by or accept responsibility for any changes and cancellations made directly with the tour or attractions provider.

All request for cancellations that are not made in proper time frame are subject to cancellation fees determined by Vibe.

It is important to note that amendments are generally not accepted for tours and attractions bookings, i.e. only cancellations and rebookings are allowed. If you require further amendments, please cancel and rebook with new details. When You rebook, new rates may be applicable.

Travel Documents

It is the Member’s sole responsibility to ensure that the Client’s international passport has a validity of at least 6 months from the date of return, and that relevant visas, ESTA, vaccinations and travel documents have been obtained.

Vibe will not be held responsible for any expense, reimbursement or refund of tour or travel arrangement charges if any passenger or Client is refused entry or transit by any country at any point during the tour or travel for whatsoever reason, including but not limited to, lack of necessary visas.

Map Information

Maps are provided for information purposes only. While Vibe strives to present travel routes, destinations, hotels and map information as accurately as possible, We do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. When in doubt, We suggest that you contact the hotel, tour operator, airline or relevant service provider directly to obtain the most current and complete location information and directions.

Payment Modes

Vibe offers its members two possible payment modes by way of - 1) Security Deposit; or 2) PayPal (Credit / Debit Cards), details of which are outlined further below.

Security Deposit
Bookings can be made by drawing down on the Member’s Security Deposit Account (known as “Agency Deposit” on the Website). Members can top-up their account’s Agency Deposit via bank transfer to our bank account as follows:

Bank Name: DBS Bank Ltd Singapore

SWIFT Code: DBSSSGSG

Accountholder: One Adventure Pte Ltd

Account Number: 0279082933

The balance amount remaining in each Member’s Security Deposit Account will be reflected under the “Agency Deposit” section of the Website, and can also be viewed in the final step of every booking (i.e. on the payment page).

Upon the completion of each booking, Members’ will have their Agency Deposit account balance deducted according to the monetary value of the booking (e.g. for a S$100.00 hotel booking, equivalent of S$100.00 will be deducted from Member’s account Agency Deposit balance).

Once the remaining balance in the Agency Deposit has reached a certain level, Members will receive a notification to top-up their Security Deposit Accounts (in order to continue doing more bookings).

Unutilised balance amounts in Members’ Security Deposit Accounts are 100% refundable upon account termination.

PayPal
Members who wish to pay for bookings using credit or debit cards may choose to do so via PayPal. Members who wish to pay using this method will be required to already have an existing PayPal account; or register for a new PayPal account (if they do not already have one).

Account and Password

You are responsible for keeping your account name, password and related information confidential. You are also responsible for any account that you have access to, whether or not you authorized the use. You will immediately notify us of any unauthorized use of your accounts. We are not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password.

Monthly Subscription Plans

Vibe may offer You a range of subscription plans to its Services (each, a “Plan”). Each Plan includes a numerical thus measurable range of services provided in any given month of subscription period. Each Plan is based on a monthly (30 days) billing cycle and automatically renewed at the end of each month of your subscription period until you cancel your subscription. Our details and charges for monthly subscriptions plans will be posted on our Website and may be changed from time to time.

Payments are due for any month on the same or closest date to the day you made your first monthly payment (the “Pay Date”). While the fixed part of subscription fees are charged in advance of each month, the amount of traffic consumed due to previous month is charged in addition according to the tariff of your current subscription plan. Any upgrade to a subscription plan will be charged immediately and take effect. In case of upgrade, Pay Date will be set to date you performed the upgrade. Also any downgrade will take effect immediately but this time it will be free of charge and will not affect the Pay Date. Whenever you upgrade or downgrade any plan, the total amount of the traffic consumed till to date of change performed will be charged based on the tariff of the plan subject to change and you will not receive any refunds for the prorated portion of your monthly fixed fees. Please note that any downgrade to a plan may cause loss of account content, features, or capacity. Vibe disclaims liability for any such loss. When any subscription has been cancelled, related account will be immediately closed and no refunds made for remaining days.

If and when you choose to opt for a subscription plan offered by Vibe, You can choose to start with the most basic Plan as part of your registration for the Services which may begin with a Free Trial (as defined in its belonging section (“Free Trial”) herein) and can be upgraded any time when desired.

Free Trial

Subscriptions to the Services may begin with a free trial period during which you can try out the Services for 30 days from the date you register (“Free Trial Period”). There may be limitations to the certain number of services during the Free Trial Period.

While you may not be required to enter your billing information in order to sign up for the Free Trial Period, you may be prompted to provide such information at any point during the Free Trial Period. If you do so, you will not be charged until the Free Trial Period ends. If you have not provided billing information by the time the Free Trial Period ends, you may lose all access to the Services.

You may cancel your Plan at any time during the Free Trial Period. Upon cancelling your account, you will immediately lose all access to the Services and any data or information stored within your account.

Vibe reserves the right to modify, cancel and/or limit the Free Trial Period without notice at any time.

Credit Cards

As long as you’re a Member or have an outstanding balance with us, you may be required to provide us with valid credit card information and authorize us to deduct the monthly charges against that credit card. You’ll replace the information for any credit card that expires with information for a valid one. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and will not be rejected. If we are unable to process your credit card order, we will try to contact you by email and suspend your account until your payment can be processed.

Any provided credit card information will also be used for charging Vibe Contract option payments. You may provide different credit card options for the products and services sold in different currencies.

Refunds

We will give you a refund for a prepaid month if we stop providing our Services to you for a reason that has not been laid out in these Terms. You will not be entitled to a refund from us under any other circumstances. We may offer a refund if a Member applies for one based on the requirements posted on the Website.

Billing Changes

We may change our fees for Subscriptions at any time by posting a new pricing structure on our Website and/or sending you a notification by email.

Account Disputes

As we do not know the inner workings of your organization or the nature of your personal relationships, and we do not arbitrate disputes over who owns an account. You will not be able to request access to information about an account that is not yours, and you will resolve any account-related disputes directly with the other party. We decide who owns an account based on the content of the emails in that account, and if multiple people or entities are identified in the content, then we will rely on the contact information listed for that account.

Closing Your Account
You or Vibe may terminate this Agreement at any time and for any reason by giving notice to the other party. We may suspend our Service to you at any time, with or without cause. If we terminate your account without cause, we will refund a prorated portion of your monthly prepayment (if any). We will not refund or reimburse you if there is cause, such as by a violation of these Terms or our Acceptable Use Policy. Once terminated, we may permanently delete your account and all the data associated with it from our Website. If you do not log in to your account for 12 or more months, we may treat your account as “inactive” and permanently delete the account and all the data associated with it.

Proprietary Rights Owned by Us
All the proprietary rights including software scripts, patents, trademarks, service marks, trade secrets and copyrights of service provided you by Vibe is owned by Vibe and you will respect our proprietary rights. In no circumstance will there be a transfer of intellectual property rights contained within this service to you.

Privacy Policy
We may use and disclose your information according to our Privacy Policy. Our Privacy Policy will be treated as part of these Terms.

Use of Your Brand
By using the Services, You hereby authorise and permit Vibe to use your brand name, logo and likeness a client and/or partner and to use it in marketing and promotional materials, without disclosing any confidential information. In addition, Vibe may issue a joint press release detailing your use of the Services, as well as provide some information relating to your use of the Services, without disclosing any confidential information.

Limitation of Liability
To the maximum extent permitted by law, You assume full responsibility for any loss that results from your use of the Website and the Services, including any downloads from the Website. We and our Team will not be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they are based on negligence or we have been advised of the possibility of those damages. Our total liability for all claims made about the Service in any month will be no more than what you paid us for the Service the month before.

No Warranties
To the maximum extent permitted by law, we provide the material on the Website and the Service as is. That means we do not provide warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Since people use Vibe for a variety of reasons, we cannot guarantee that it will meet your specific needs.

Indemnity
You agree to indemnify and hold us and our Team harmless from any losses, including attorney fees that result from any claims you make that are not allowed under these Terms due to a “Limitation of Liability” or other provision. (Indemnity is an agreement to compensate someone for a loss.) You also agree to indemnify and hold us harmless from any losses, including attorney fees, that result from third-party claims that You or someone using Your password did something that, if true, would violate any of these Terms.

Disclaimers
We and our Team are not responsible for the behaviour of any advertisers, linked websites, or other Members.

Choice of Law
These Terms are governed by the laws of Singapore and these laws will apply to any dispute related to these Terms or the Service. Any dispute related to the Terms, the Privacy Policy, or the Service itself will be decided by the Singapore courts and each party will be subject to the jurisdiction of those courts.

Entire Agreement
These Terms and our Privacy Policy (all of which are incorporated into these Terms by reference), and any additional terms you’ve agreed to by turning on specific features (“Additional Terms”) make up the entire agreement and supersede all prior agreements, representations, and understandings. Any Additional Terms will be considered incorporated into these Terms when you activate the feature.

Where there is a conflict between these Terms and the Additional Terms, the Additional Terms will take priority over the original Terms.